If you are looking for an example of a social media site that really works hard at building a relationship with its “customers”, check out DandyId.
I found the site via a plugin for WordPress by Neil Simon.
DandyId allows you to put in links to all of your public profiles in a single place, which is useful when you have a large number of them. The plugin, in turn, allows you to list them all on your blog.
I happened to note on this site that there were a few social media sites that I had profiles for that were not available on DandyId. Within minutes, Neil had contacted me to ask for a list, which he then forwarded along to DandyId. The next day, they were all incorporated into their system.
If you are in the business of dealing with customers, I hope that you a) listen, b) care, c) respond as well as Neil and DandyId. I hope that I can relate to my customers that well.